IT Support Specialist

at  Robert Half

We are offering an exciting opportunity for an IT Support Specialist in the insurance industry, located in UNIONDALE, New York, United States. The IT Support Specialist will be a key figure in managing technical issues and ensuring the smooth operation of our technical systems.

• Act as the primary point of contact for resolving hardware and software issues for both in-office and remote users.
• Handle installation, configuration, and troubleshooting of hardware including laptops, monitors, printers, VoIP phones, mobile phones, and conferencing equipment.
• Address and resolve issues related to business software, hardware, and networking systems.
• Optimize video conferencing for internal and external meetings and occasionally travel to set up conferencing equipment at remote locations.
• Manage IT inventory and asset management while maintaining IT system security and integrity.
• Provide support for employees using insurance and financial applications.
• Handle employee onboarding and offboarding processes.
• Evaluate and recommend hardware and software upgrades to align with company growth goals and requirements.
• Manage user accounts across multiple applications.
• Stay updated with the latest technology trends to ensure our systems are current and secure.
• Assist in evaluating IT systems to ensure compliance with regulatory requirements.
• Address cloud connectivity issues, particularly with AWS.
• Configure new desktop environments for users and set up mobile devices.
• Provide training and support to employees on IT solutions, policies, procedures, and best practices.
• Possess a minimum of 2 years of experience in an IT support role within the insurance industry
• Demonstrable expertise in Intune, Microsoft Windows Server, Amazon Web Services (AWS), Active Directory, and Microsoft Office 365
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving and communication skills
• Strong understanding of computer systems, mobile devices and other tech products
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with remote desktop applications and help desk software
• Degree in Information Technology, Computer Science or relevant field
• detail oriented certification (e.g. CompTIA A+) is a plus
• Flexibility to work in shifts or provide on-call support when necessary
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Proven track record of maintaining professionalism and decorum in all interactions
  Technology Doesn’t Change the World, People Do. ®
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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