IT Support Specialist

at  Rocket Lab USA

ABOUT ROCKET LAB

Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.
Join our pioneering team and launch your career to new heights!

YOU’LL BRING THESE QUALIFICATIONS:

• 1-2+ Years’ experience in a support or service role.
• Has a basic understanding and has experience in following a framework for service delivery such as ITIL.
• Experience with most and some knowledge in at least one of:
• Windows and/or Linux desktop operating systems.
• Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
• Ability to assemble and disassemble desktop PCs.
• Virtualization technologies, public / private cloud.
• Active Directory and Group Policy.
• Understanding of networking infrastructure.
• Cloud based technologies: Azure, AWS, O365, etc.
• Strong organization skills with the ability to delegate tasks, set clear goals, and deadlines.
• Excellent verbal and written communication skills.
• Excellent problem solving and analytical skills – able to see the big picture, make connections and appropriate decisions.
• Outstanding attention to detail.
• Ability to communicate and present complex and technical concepts and ideas to a general audience.
• Maintains confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Being an exceptional multitasker, displaying excellent time management skills and ability to work under pressure.
• Certifications in CompTIA A+ or ITIL would be highly desirable.

The IT Support Specialist, working closely with the IT Support Team Lead, manages the IT Service Desk queue and carries out the day-to-day Service Desk functions required to provide the efficient delivery of IT services to Rocket Lab.
Effective communication and world class support is vital to the success of this role.
This IT Support Specialist provides instruction, guidance, and technical support to the different teams at Rocket Lab to deliver and support IT systems through efficient management of the IT Service Desk. This is carried out via on site desktop support, phone, IM, and email. This role ensures that systems are compliant with applicable standards to maintain robust information security in accordance with PSR and NIST 800-171.
Due to the nature of this role, which requires on-site support and collaboration, work from home arrangements are not available.