IT Support Specialist

at  The Garvan Institute of Medical Research

The IT Operations Team exists within the Information Technology Services Group to provide information systems support and advice required to enable research outcomes and administration activities of the Garvan Institute of Medical Research and The Kinghorn Cancer Centre (TKCC).

ABOUT GARVAN

The Garvan Institute of Medical Research is an independent Medical Research Institute (MRI) in Sydney, delivering scientific and clinical impact on a global basis and in partnership with organisations that share our vision. We are proud to be one of Australia’s largest and most highly regarded MRI’s.
Our vision is global leadership in discoveries to impact and our enduring purpose is to impact human health, by harnessing information encoded in our genome.
We seek to see our world-class discovery research achieve life-changing impacts, not only for individual patients with rare diseases, but for the many thousands affected by complex, common disease.
Garvan promotes a diverse workplace and is committed to the principles of equity, diversity, inclusion and belonging. We are always looking for culture ‘add’, not culture ‘fit’ and are building diverse teams with great sets of complementary styles and skills to help deliver our important work effectively.

The key responsibilities include:

• Providing a high level of 1st and 2nd level technical support via telephone, service desk portal and face-to-face to over 700 users
• Maintaining a high level of end user satisfaction
• Support of macOS and Windows
• Support of Microsoft apps within Microsoft 365
• Maintenance of printers and other peripheral equipment
• Setup, maintain and support Mac and Windows workstations/laptops
• Provide technical expertise in the provision of support services and a central point of contact for Technology users, projecting a positive, client-focused image while resolving requests in a timely and efficient manner.
• Record, update and maintain detailed information in the IT service management system
• Support of technology-related equipment and hardware such as PABX, telephony systems, audio-visual equipment, photocopiers and scanners
• Good time management skills, attention to detail and ability to work unsupervised