IT Support Specialist
at WPP
Ciudad de México, CDMX, Mexico -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 18 Dec, 2024 | Not Specified | 20 Sep, 2024 | N/A | Technology,Commerce,Communications | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Responsibilities:
- .Investigate and determine solutions for software and hardware problems.
- Ask users questions to quickly understand the cause of the problem
- Channel problems to solution, within agreed time frames
- Timely escalate unresolved issues to appropriate internal teams.
- Provide immediate and accurate responses and feedback to users
- Make sure all problems are properly recorded
- Prioritize and manage several open issues at once
- Follow up with users to ensure their systems are fully operational after issue resolution
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Trade Certificate
Microsoft cisco linux or similar technologies will be an advantage
Proficient
1
Ciudad de México, CDMX, Mexico
