IT Support, Systems Administrator - Brossard, QC

at  123Dentiste

123Dentist is the largest network of dentist-owned dental practices in Canada, with over 500 locations nationwide and more than 8,000 employees. We offer career advancement opportunities, competitive compensation, company-sponsored incentive programs such as a phantom stock option plan for full-time employees (a first of its kind in the Canadian dental industry), and a long-term career in a growing network located in various communities across the country, at all levels of the industry.
Whether you are just entering the job market or are an experienced practitioner, your interest is welcome! Come join the 123Dentist team and be part of our success. We provide Canadian dentists and dental practices with a range of non-clinical support and resources, including accounting, human resources, marketing, as well as supply and equipment procurement.
We are looking for an experienced IT support and systems administrator to join our growing organization. Reporting to the IT Director, the successful candidate will provide IT support to all division users and work alongside the systems administration team.
This role will be based at our headquarters in Brossard, Montreal QC. It is an on-site position.

EDUCATION, CREDENTIALS, QUALIFICATIONS:

• Requires a college diploma (DEC) in computer science
• A minimum of 4 years of IT experience, including 4 years of experience as a level 2-3 IT technician

SKILLS AND ABILITIES REQUIRED:

• In-depth knowledge of Windows operating systems
• Excellent problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Knowledge of networks such as (TCP/IP, DHCP, DNS, VLAN, VPN, etc.)
• Knowledge in server administration (Windows Server, SQL Server, Linux)
• Experience in virtualization (VMware)
• Experience managing the Fortinet suite
• Comfortable managing Office 365, Exchange 365, Microsoft Azure, and AWS products
• Proficiency in English is required for this position to facilitate communication with other teams as well as clients and/or partners who are only English-speaking in the rest of the Canadian territory.

• Provide level 2-3 technical support to internal users
• Diagnose and resolve hardware and software issues
• Configure, install, and maintain computer systems and peripherals
• Manage and track incidents and requests in the ticketing system
• Participate in improvement projects and deployment of new technologies
• Collaborate with internal teams to resolve complex issues
• Significant contribution to cybersecurity (log verification and other improvement actions)
• Other tasks assigned by the leader