IT Support Technician (all genders)

at  Flaconi

At flaconi, we believe that diversity fuels creativity, innovation and growth. It thrives in all its forms of beauty. Our team is a mosaic of individuals from different backgrounds, cultures and life journeys, all united by a shared passion for beauty. Our commitment is grounded in our core values, particularly #trustinpeople. We hold ourselves accountable for creating an environment where every employee feels honestly valued, heard and empowered to contribute their unique perspectives to foster belonging.
flaconi is an equal opportunity employer and welcomes and encourages all qualified candidates from all backgrounds and identities, regardless of ethnicity, race, gender identity, migration background, national origin, disability status, sexual orientation, religion, or age to apply.
Our Infrastructure team of nine is looking to hire an IT Support Technician (all genders) to support the team with; providing general technical support to our employees, managing the hardware for onboarding & offboarding and working with third party vendors to procure hardware, software and services. If you are looking for an opportunity where you can work with the latest technologies and software then we’d love to hear from you!

• Assist employees with hardware, software, office equipment, and service access issues through our Jira ticket system, email, or in-person.
• Address and resolve technical problems related to SaaS applications used at the company.
• Identify and escalate complex issues to third-level specialists and vendors for quick resolution.
• Diagnose and resolve operating systems issues across all platforms.
• Prepare devices for new employees’ onboarding, including installation, configuration, and updates; and managing the return of equipment and executing account deactivation processes for off-boarding.
• Own and continuously improve flaconi’s IT processes and systems to provide a perfect user experience for our employees.
• Contribute to the smooth operation of our Berlin headquarters by ensuring availability of video conference rooms, event spaces, and building technology for the team.