IT support technician

at  AMICULUM

Our in-house technology and data security team comprises a key part of the global business, maintaining the company’s network and communications infrastructure and supporting over 300 users around the world.

THE ROLE

We have a new opportunity for an experienced IT support professional to join our dedicated ServiceDesk team. This is an ideal role for an enthusiastic and motivated individual with an excellent knowledge of current hardware and software. For effective collaboration with our wider IT team, you will adopt a flexible work schedule with later starts preferred up to three times a week.

KEY RESPONSIBILITIES

• Providing first- and second-level IT support to team members in all offices, both remotely and onsite, with the ability to come into the office 1–2 times a week and where emergency support is required
• Maintaining the IT ServiceDesk and resolving tickets for team members based in other locations (logging, tracking and closing service desk calls)
• Diagnosing software and hardware faults when appropriate and fixing issues as quickly as possible
• Day-to-day administration of IT hardware and meeting room technology
• Setting up and administering equipment to new starters and existing colleagues
• Training the user base on best practice and communicating any updates