IT Support Technician Apprentice

at  Exeter College ApprenticeshipsJMV Solutions

We are looking for an IT Support Technician we can grow and develop into a high-performing member of our team. Youll become part of our small-but-mighty team of highly dedicated IT experts, providing leading technology solutions over the phone, email and remotely to our fantastic clients throughout Devon and Cornwall.
Core responsibilities:
? IT troubleshooting on the full portfolio of our services
? Supporting Windows 10 & 11
? Supporting Microsoft 365
? Supporting hardware peripherals, e.g. printers and scanners
? Supporting network issues, telephone, WiFi and broadband
Additional opportunities:
? Cyber security
? Website design
? Digital marketing
As our successful IT Support Technician, you will become fully integrated within JMV Solutions’ IT Support team.
This is a customer-facing role, providing services to our business clients and liaising with our internal experts to escalate issues in need of more complex solutions.
This role is one that juggles customer service with IT know-how, as you’ll be communicating directly with clients every day, fixing all manner of IT Issues, responding to user requests and proactively managing issues for our business clients. Therefore excellent communication skills, problem solving and attention to detail are a must.
A no-nonsense, stress-free approach to customer service is in our DNA, keeping things running smoothly for our clients and their IT systems and networks. This belief is at the core of everything we do.
We’re committed to developing those with a passion for IT, giving them the experience to succeed with their careers. Skills and experience are obviously important but it’s most important that we find the right person to join our team. We can teach you the skills, but we can’t teach you the right attitude That’s all on you, and what makes you so unique.
Career progression and investment in our people are incredibly important to us, and you’ll have opportunities to grow, moving up the ladder within the company and become more involved in the business as you wish. This is a role you can shape to become your own, with our support and guidance.
So if you’re looking for a supportive, inclusive and dynamic employer and you are willing to put people first, work as part of a team, challenge the status quo, work hard and develop your IT career, we want to hear from you.
Your everyday responsibilities will include:
? Troubleshooting a range of technical issues experienced by our clients, on services including Windows 10/11, Microsoft 365, printers and scanners, network issues or general IT matters.
? Using our PSA platform to log and respond to support tickets, keeping accurate and up-to-date records, therefore excellent written and verbal communication skills are key.
? Customer service and advice for our clients, delivering remote support with a friendly, positive and can-do manner.
We foresee this role evolving, developing and growing with the skillset of the successful applicant. That is the benefit of joining a small team with big ambition: you can make a genuine difference to a business that believes in enabling people to be the best version of themselves.
Hours: 37.50 per week
About the employer:
Since 2012, JMV Solutions has provided IT Support for a wide range of small and medium-sized businesses throughout Devon and Cornwall. We were founded on the basis that IT should be simple and stress free. Our company is formed of a personable, friendly and expert team of IT and Communication experts that have your best interests at heart. We trust in our culture, put people and data first, and believe that only as a united team will we thrive. We allow our staff and services to be the best version of themselves, so they can provide the best possible service to our clients.
Requirements and Prospects:
? Strong problem-solving skills
? Excellent communication skills (written and verbal)
? Conscientious customer service
? Strong problem solving skills
? Team player
? Genuine interest in IT
? Self-motivation and ambition
? Hard working, commitment to the role
? Strong attention to detail
? Proactive, can-do attitude
? Permanent employment as an IT support engineer in a blossoming local IT business.
? Opportunity to develop into management positions
? Opportunity to branch out to Cyber security
? Opportunity to branch out to website design and digital marketing
If you discover an aptitude or passion in a certain area, we’ll work with you to expand on your knowledge, deepen your understanding and ultimately enrich the service we can offer to our clients. Through supported training and continued personal development, you can develop your personal and professional skills with a company that wants you to succeed.
Training Provided:
You will attend Exeter College one day a week (during term time) working towards your Level 3 Information Communication Technician apprenticeship.
Additional Information:

Please refer the Job description for details