IT Support Technician

at  BCM One

Pure IP, a BCM One Company, is trusted by millions daily to power business communications. Pure IP connects the old with the new; integrating voice across platforms, systems, and applications to provide an end-to-end communications service that enables businesses to collaborate effectively, wherever they are.
To support our continued growth, we are looking for an IT Support Specialist to support our growing global team. You’ll be the go-to person for technical assistance and support, ensuring our employees can work seamlessly and securely.

COMPANY OVERVIEW

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch and Pure IP.
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years, we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

• Technical Support: Assist with queries and issues related to computer systems, software, and hardware.
• Network Troubleshooting: Resolve problems with LAN, WAN, and other systems to maintain optimal performance.
• System Maintenance: Install, modify, and repair computer hardware/software and peripherals.
• Security Management: Promote information security and support deployment of software/hardware patches.
• Account Management: Lead user account management processes and maintain data backup procedures.
• Asset Management: Provision, modify, and repair equipment. Keep the Technology Asset Register up-to-date and manage IT resources.
• Customer Service: Provide top-notch support via phone, email, or in person, ensuring all issues are resolved satisfactorily.
• Documentation: Write training manuals and run diagnostic programs to prevent recurring issues.
• Other duties as required