IT Support Technician

at  Bidx1

WHO WE ARE

At BidX1, we’re changing the way investors buy and sell properties.
BidX1’s digital platform connects users across the globe with real estate opportunities in five markets and enables them to complete the entire purchase online using technology developed in Dublin.
We are high-growth – BidX1 held the first online auctions in Ireland in 2015 and by 2019, we had launched operations in Spain, Cyprus, the UK and South Africa. We’ve sold more than 12,000 properties to date, raising more than €2.5 billion, with buyers from more than 60 countries.
We are sustainable – BidX1 has been carbon neutral since 2019, set up a dedicated Sustainability
Team in 2020, joined the UN Global Compact in 2021, and submitted our first full report to the Carbon Disclosure Project in 2022.
We are good at what we do – BidX1 has been recognised by Deloitte as a ‘Best Managed Company’, received backing from Enterprise Ireland, and won numerous awards including a KPMG Property Excellence Award, an Irish Times Innovation Award, and an Estates Gazette Tech Award.
But that’s enough about us – we’d like to meet you!

QUALIFICATIONS, SKILLS & EXPERIENCE

• Educational background: A diploma or degree in Information Technology, Computer Science, or a related field is preferred.
• Technical skills:
• Basic understanding of Windows and Mac OS environments.
• Familiarity with network troubleshooting and basic networking concepts (DNS, DHCP, IP addressing).
• Experience with software installation, system updates, and basic troubleshooting.
• Knowledge of Microsoft Office Suite and commonly used Office Applications.
• Experience with Microsoft Intune and Azure Active Directory is desirable.
• Soft skills:
• Strong communication skills and the ability to explain technical concepts to non-technical users.
• Problem-solving mindset and attention to detail.
• Ability to work well in a team and under pressure.
• Customer service-oriented with a focus on delivering prompt and efficient support.
• Experience:
• Prior experience in a similar IT support role or internship is advantageous but not required.
• Exposure to helpdesk software such as Zen Desk, or other ticketing systems is desirable

THE ROLE

The successful candidate will report into the IT Operations Manager and support the IT Team across the Company. The position will also involve the continuous management and development of the current IT infrastructure and provision of technical support to all staff in various office locations.
The role will include troubleshooting issues, maintaining relationships with internal users, and ensuring that their technical needs are met in a timely and efficient manner, with a focus on delivering solutions beyond expectations. Additionally, the role will include maintaining the integrity of IT systems globally and providing education and training to users on best practices, this may occasionally include public speaking or presenting IT updates to other employees.

RESPONSIBILITIES

• Provide first-level technical support to staff across all company locations, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain IT equipment such as computers, printers, and peripherals.
• Assist with the administration and maintenance of user accounts and access rights.
• Monitor and manage IT helpdesk tickets, ensuring timely and efficient resolution of technical issues.
• Perform regular maintenance and updates to ensure the IT systems are secure and functioning properly.
• Collaborate with senior IT staff on larger IT projects and system improvements.
• Escalate complex issues to senior IT team members when necessary.
• Document solutions and create user-friendly guides and instructions for common technical issues.
• Assist in providing training and education to staff on basic IT practices and the use of company systems.