IT Support Technician

at  Galen College of Nursing

NOTE: ELIGIBILITY FOR BENEFITS MAY VARY BY LOCATION.

You contribute to our success. Every role has an impact on our students’ lives and you have the opportunity to make a difference. We are looking for a dedicated IT Support Technician to be a part of our team.

JOB SUMMARY AND QUALIFICATIONS

The IT Support Technician helps campus leadership and the technology department provide local faculty, staff and students with quality customer service, support, tools, and training needed to meet their educational goals. This position is for a Tier 1 IT desktop support Technician with at least 2 years of experience that can handle the demand of being the primary technology service provider for the campus (with escalation support from Main Campus) via email, telephone, and remote desktop. The position requires excellent customer service, troubleshooting, and communications skills, and the ability to follow directions well. The areas of support include but are not limited to: end-user assistance for all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting the enterprise support team as necessary.

WHAT QUALIFICATIONS YOU WILL NEED:

• Education: Associate’s Degree in Information Technology or related field. Extensive experience and applicable IT certifications may be substituted for education on a case by case basis.
• Experience: Minimum two years’ experience in IT desktop support, customer service, helpdesk, and general technology support.
• Skills/Special Qualifications: Customer satisfaction- and service-oriented; good interpersonal, typing, and verbal/written communication skills; good prioritization and multitasking skills; fast, solid learner and team player; professional, self-motivated, and trustworthy; good diagnostic, analytic, and troubleshooting skills; detail-oriented, reliable and dedicated. Excellent PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+, Network+, MCSP, and similar IT industry certifications a plus
• Physical/Mental Demands & Work Environment: Ability to lift, move, and carry typical IT hardware up to 30 pounds.
• Degree of Supervision: Minimal for customer service and technology support role and tasks, moderate for IT-related projects
  Galen College Values:
  Inclusivity: I foster an environment that provides opportunities for every individual to reach their full potential.
  Character: I act with integrity and compassion in all I do.
  Accountability: I own my role and accept responsibility for my actions.
  Respect: I value every person as an individual with unique contributions worthy of consideration.
  Excellence: I commit myself to the highest level of quality in everything I do.
  At Galen College of Nursing, we offer a unique educational experience we call Pure Nursing. With a focus on nursing education, our knowledgeable and caring faculty and staff take a personal interest in helping our students achieve their goals. Galen is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate, and Master’s Degrees. Our baccalaureate degree in nursing program is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate and master’s degree in nursing programs are accredited by the Accreditation Commission for Education in Nursing (ACEN). For complete information related to Galen’s accreditation status, please visit our website.
  Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE)
  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required).
• Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
• Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
• Provide desktop application support for Windows, Microsoft Office, and various software applications.
• Assist enterprise IT team with inventory, asset management, documentation, and utilization tracking.
• Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
• Install, configure, and maintain Windows operating systems and desktop applications.