IT Support Technician

at  Gardiner Bros

Job Advert
Job Title – IT Support Technician
Salary – Between £30,000 - £35,000 depending on experience.
Hours – 37.5 - Monday – Friday – Hours between 8:00am – 20:00pm (Flexible)
Location – Stonehouse, GL10 3EZ - Office Based
At Gardiner Bros, we believe how we treat people matters. Starting as a small family business in 1860, we’ve grown into a multi-million-pound partner to over 80 global brands, including Hush Puppies, Crocs, John Lewis, and Screwfix. Despite our growth, we place huge importance on maintaining our friendly and fun team culture.
Due to ongoing growth at Gardiner Bros, we have a new exciting opportunity for someone to join our growing IT Operations team as an IT Support Technician. This would suit someone who is looking to take the next step in their IT career and join a fast-paced support team.

WHAT ARE WE LOOKING FOR IN AN IT SUPPORT TECHNICIAN?

The key things we are looking for in our It Support Technician is a proactive individual who is organised and able to deal with a variety of different tasks as well as strong customer service and communication skills, with the ability to talk to people of all levels. They must self-motivated and be able to work as part of a team but also independently and act on their own initiative.

Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range of queries. This is the tool where work will be assigned and actioned from.

• Provide exceptional IT support to all end users across the warehouses, offices and remote workers, ensuring a high level of customer satisfaction on an ongoing basis.
• Respond to end user requests for IT Support within the agreed SLAs, recording details, identifying priorities and implementing solutions where possible ensuring service levels for end users are met or exceeded.
• Ensure end users are kept informed at all times regarding the status of any outstanding request they have placed with the IT Service Desk and ensure all requests have frequent and detailed updates in the system.
• Ensure all end user devices, applications and systems are tested, managed, and maintained to an exceptional standard.
• Identifies opportunities for improvements to operational efficiencies with the aim of eliminating repetitive issues and implements these as agreed.