IT Support Technician

at  IQGeo

JOB SUMMARY

IQGeo is seeking an IT Support Technician to join our growing team. The candidate will have technical responsibility for first line support for the Global IT function with the objective of providing reliable and responsive IT systems and services to facilitate the productivity of IQGeo employees and to protect the security and integrity of IQGeo data.
The role is Hybrid with a minimum of 3 days in the office.
Please provide any CV’s / covering letters written in English.

REQUIRED SKILLS/ABILITIES

• Must have experience with Microsoft systems such as Windows 10/11, and Office 365.
• Must have Microsoft Entra experience
• Nice to have - experience with macOS, Android and iOS
• Nice to have - Basic SharePoint Administration
• Nice to have - Exposure to mobile device management (Intune)
• Nice to have – PowerShell
• Nice to have – Jira Service Management and Confluence
• Ability to undertake occasional overseas travel
• Ability to work on multiple tasks at once
• Excellent personnel and communication skills
• Excellent troubleshooting and analysis skills
• Flexibility on working time
• Time management, ability to work on your own initiative

EDUCATION AND EXPERIENCE

• Desired technical degree from accredited university or relevant IT Certification.
• Desired demonstrated experience in delivering technical services, interacting with end users, and hands-on systems administration experience
• Minimum 1 years’ experience working in an IT support environment

• Internal Help Desk service for IQGeo employees using Jira (Triaging all tickets and escalating as necessary)
• User PC configuration, deployment, and support including lifecycle management
• Establish and administer user profiles, distribution lists, security policies, etc.
• Provide technology training and IT orientation for new employees
• Maintain system and network documentation (Knowledge base for employees and internal standard operating procedures)
• Maintain MS Entra and MS Office 365
• Evaluate and/or recommend purchases of computers, peripheral equipment, and software.
• Work in conjunction with IT peers in other IQGeo entities to provide a seamless global IT infrastructure and responsive user services.
• Ensure compliance with ISO27001 including patching and monitoring
• Asset tracking (e.g., Reconciliation of IT hardware to finance fixed asset register)