IT Support Technician

at  Irwin Seating Company

Grand Rapids, MI 49544, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate15 Feb, 2025Not Specified16 Nov, 20242 year(s) or aboveComputer ScienceNoNo
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Description:

POSITION OVERVIEW

Irwin is seeking a dynamic technical support specialist to provide exceptional user hardware and software support. This role provides the opportunity to build expertise with a variety of equipment including laptops and other hardware, network connectivity, software licensing and administration, Windows and MacOS software, and more.

QUALIFICATIONS

  • Education: Bachelor’s degree in Computer Science, Business Administration, or related field
  • 2 years of hands-on experience in technical support role
  • Ability to manage multiple priorities and meet established service level agreements and deadlines in a production environment.

How To Apply:

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Responsibilities:

  • Configure and procure PCs/laptops, loading software and administering enterprise licenses.
  • Monitor support tickets for associate service requests to troubleshoot reported problems and take necessary steps to solve them.
  • Deploy and support manufacturing equipment such as barcode scanners and tablets
  • Manage operating system patch and update deployment across the organization
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and troubleshooting skills


REQUIREMENT SUMMARY

Min:2.0Max:7.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Technician

Graduate

Computer science business administration or related field

Proficient

1

Grand Rapids, MI 49544, USA