IT Support Technician

at  Jose Santiago Inc

The IT Support professional will answer calls, emails, and service tickets providing Level I or Level II troubleshooting support. Must have basic hardware, software, and network troubleshooting skills. Be able to identify customer needs and provide the steps and/or direction necessary to resolve said problem(s) in a changing Information Technology environment. Must follow company procedures as needed and maintain best security or business practices.

• Diagnose Level 2 technical support problems for our customers, including remote, telephone, and email support.
• Respond to IT issues in a timely manner and resolve technical problems
• Answer calls on technical issues and resolve user problems. Ability to learn quickly and retain knowledge of a wide variety of system
• Review and make recommendations to management on the technical services and asset replacement plan.
• Install, image and configure workstations with departmental software
• Support LANs, WANs, network segments, internet systems, and intranet systems
• Assist with mobile device setup and troubleshooting
• Assist in maintaining documentation and instructions for IT Service Desk issues.
• Provide accurate and timely logging of problems and resolutions in appropriate systems.
• Basic Active Directory management.