IT Support Technician (Level 1 & 2) FR/ANG

at  BSTeam SA

Job Category: IT Technician
Type de contrat: CDI
Lieu de travail: Neuchâtel
Télétravail (2j max/semaine): Non
Chez BS-Team, nous avons à cœur d’accompagner nos collaborateurs tout au long de leur carrière en leur offrant des opportunités d’évolution. Nous sommes convaincus que l’élargissement des connaissances et des compétences est primordial pour leur réussite professionnelle et leur épanouissement au quotidien.

• Manage and resolve service desk tickets and technical issues.
• Install, configure, and support a wide range of IT hardware and software.
• Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt.
• Provide troubleshooting end users services technical issues.
• Assist with IT projects, including system upgrades and deployments.
• Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate.
• Contribute to the establishment and maintenance of Service Desk related standards.
• Collaborate with Global IT team members to deploy global systems and resolve complex issues.
• Contribute the continuous improvements of the Service Desk services.
• Contribute to the IT risk management process.