IT Support Technician (m/f/d)

at  Aera Verlag GmbH

YOUR MISSION

This is an exciting opportunity for a passionate, positive and enthusiastic individual to deepen their career in IT, learn from our expanding team of IT professionals and work with a wide range of cutting-edge technologies.
The successful candidate will be a person with vision, energy, and attention to detail who is comfortable working in a collaborative environment, loves providing creative people solutions and can thrive in a growing, and fast-changing environment.

ABOUT US

Join Our Team at St. George’s, The British International School

OUR EDUCATIONAL APPROACH

• Curriculum: Our teaching is anchored in the National Curriculum for England, with a focus on preparing students for IGCSE and the IB Diploma.

• Diversity: Our student body represents over 50 nationalities, offering a diverse and enriching teaching experience.

• Language: English is the primary language of instruction, with all students receiving German language tuition.
• Class Size: With a maximum of 20 students per class, we prioritise individualised attention and support. We offer ESL and SEN support, fostering a collaborative teaching environment.

CORE RESPONSIBILITIES:

• Provide initial resolution or diagnosis of IT incidents, escalating appropriately where needed.
• Provide initial help and advice to end users who request additional services.
• Perform basic IT maintenance tasks in line with documented procedures and best practices.
• Escalate more complex incidents, change requests, purchase requests and technical enhancement

requests to relevant staff.

• Communicate fully and promptly with the Systems Project Administrator

OTHER RESPONSIBILITIES:

• Maintain a high level of customer service.
• Complete tasks within SLAs or agreed timescales as far as possible.
• Maintain accurate and up-to-date documentation.
• Support the fulfillment of the IT Department’s continuous improvement plan.
• Support project work as required.
• From time to time, complete other tasks of a similar scope and level of responsibility as directed by the Head of IT and/or IT Operations Supervisor.