IT Support Technician

at  Mountain Warehouse

OVERVIEW

We are looking for an Engineer to join our growing IT team. We have an exciting mix of skills and technologies and have been rapidly developing our systems, so this is a great opportunity to gain experience in IT support and administration in a busy and growing retail environment.
The right person will gain exposure to Windows Server, MS Exchange, MS Office, O365, remote assistance, WAN and LAN networking and EPOS. This is envisaged as an established role for someone intelligent who is looking to gain more retail experience with room to grow their skills and knowledge and opportunity to progress as they gain experience and the team grows. This role will support the retail estate and is specifically focused on the technology set up and maintenance in our UK stores. The role will involve frequent travel and transport will be supplied

• Hardware installations in stores
• Request fulfilment
• Maintaining stock levels
• Asset management for end points
• Licence administration for software
• Swapping out faulty equipment
• Support meetings
• Setting up new equipment for stores
• Performing and supporting office moves
• Install, maintain and support current and new applications and hardware
• Contribute to policies, processes and procedures
• Prioritising and managing several open cases and mini-projects at one time
• Ensure appropriate standards and procedures are adhered to
• Basic Active Directory and Azure Administration
• Basic networking configuration and troubleshooting
• Patching, hot fixes and virus updates