IT Support Technician

at  Remit Group

JOB SUMMARY

Our client in Aylesbury, HP19, are looking for an IT Technician Apprentice to join the team who will be completing their L3 IT Technician Apprentice apprenticeship via Remit Training.

• Customer service focussed with an excellent telephone manner.
• A demonstrable ability to follow process and build a reassuring rapport with customers.
• The ability to remain calm and composed when dealing with a difficult customer to establish confidence whilst an issue is resolved.
• To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action.
• Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.
• Accurate numeracy, written and data entry skills.
• An analytical and methodical problem solver.
• Be adaptable to change in processes.
• An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written