IT Support Technician / Service Analyst

at  University of Bath

IT SUPPORT TECHNICIAN / SERVICE ANALYST

Department: Digital, Data & Technology Group
Salary: Starting from £26,038, rising to £29,659
Closing date: Monday 24 February 2025
This is a great opportunity for you to develop your IT career, if you have a background in or a passion for technology, we’d love to hear from you.
You’d be joining our small, experienced standard support team in a 1st line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

WHAT WE CAN OFFER YOU:

• a very generous employer contributory pension scheme
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
• an excellent reward package that recognises the talents of our diverse workforce
• a wide range of personal and professional development opportunities
• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan
  We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
  We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
  Find out from our staff what makes the University of Bath a great place to work. Follow us on Twitter for more information.
  Please, note the job title IT Support Technician / Service Analyst is for advertising purposes only. Your job title if successful in this position will be Service Analyst (1st Line Support).
  We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
  Job Types: Full-time, Permanent
  Pay: £26,038.00-£29,659.00 per year
  Work Location: In person
  Reference ID: CH12258

Working in Standard Support 1st Line/Service Desk Team:
This team provides initial triage and, where appropriate, 1st line fix of all tickets/support requests received by DDaT Service Desk.
- this may be done in person at the Service Desk - speaking to staff/students who walk up to the desk with a query, or responding to tickets and engaging with remote support sessions on a user’s device
- this may be done from home (where team staffing levels support options for hybrid working)
As part of our small supportive team of 8 first line analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include:
- Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software
- Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed
- Helping to develop our knowledge base and self-help guides
- Working on projects/small works as required and as staff resource allows
This role is offered on a full time (36.5 hours per week) permanent basis.