IT Support Technician

at  Stonbury Limited

Overview:

We are recruiting for an IT Support Technician to join our IT team in our Chawton office.

• £24k to £28k per annum
• Based in Chawston

We are a growing national company supplying specialist services to the water industry, the Environment Agency and a broad range of private clients.
What you’ll be doing: Reporting into the IT Support Team Leader, you will liaise with internal and external stakeholders to investigate, troubleshoot and resolve IT service incidents Duties and Responsibilities - Provide first line support to all users ensuring correct maintenance and functioning of all Stonbury IT systems using the IT helpdesk ticketing system - Log all support calls to detect trends and identify training needs - Run configuration and creation of new users on iPads, iPhones, computers, and laptops in line with company growth policies - Liaise with internal and external stakeholders to investigate, troubleshoot and resolve service incidents - Monitor bespoke Stonbury systems to ensure smooth running of day-to-day systems - Provide basic training on Stonbury Systems ensuring all users have the ability to preform their role effectively - Maintain the company Asset Register, adding new starters, deleting leavers, and ensuring equipment is correctly assigned to users and offices. - Assist with the asset replacement programme where necessary - Assist with cyber security initiatives to ensure compliance and certification as well as safeguard of IT systems - Be responsible for permissions, passwords and account management for all employees - Providing out of hours support – where required Who we’re looking for:

Please refer the Job description for details