IT Support Technician - T1

at  Concero UK

JOB DESCRIPTION

Are you a tech-savvy problem solver who’s passionate about providing excellent IT services to schools? If so, we want you to join our dynamic team at Concero UK to help us empower educational institutions with cutting-edge technology solutions.
Duties:
- Provide technical support and troubleshooting for computer hardware, software, and network-related issues
- Install, configure, and maintain computer systems and peripherals
- Set up and manage user accounts and access permissions
- Monitor and analyse network performance, including VPN, LAN, DNS, and Firewall
- Collaborate with team members to resolve IT issues and implement solutions
- Document and track support tickets using our ticketing system, Freshdesk
- Assist with software installations and updates
- Conduct regular system maintenance tasks, such as backups and updates

WHAT WE NEED

• Level 3 industry specific qualification
• Experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS.
• Strong analytical and problem-solving skills to diagnose and resolve technical issues
• Proficiency in computer hardware setup, configuration, and troubleshooting
• Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls
• Excellent communication skills to effectively assist users with technical problems in a way that respects our values and ethos
• Resilience, flexibility and ability to work independently as well as collaboratively in a team environment
• Minimum one year of experience working in an IT support role
• Methodical and well organised
• Full driving licence and access to own vehicle

Are you looking for a role where you can help implement best-practice into a fast-growing Managed Service Provider? In a Company that won’t treat you like a number, where you will have a voice to make operational and cultural improvements. If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Send us your CV and a covering letter. APPLY TODAY!
We are an equal opportunities employer. We aim to provide a workplace in which all employees are treated in a fair and consistent manner. Where differences are celebrated, and everyone is encouraged to be themselves. We will ensure, to the best of our ability, that employees and all others who have contact with the Company are not discriminated against, either directly or indirectly.