IT Support Technician

at  Talbot Group

Job Title: IT Support Technician
Location: Base location, Stamullen, Co. Meath
Reporting to: Management Information and Systems Manager
Hours: Monday to Friday 9am to 5pm

JOB OBJECTIVES:

We are looking for a proactive and dynamic IT Support Technician to join our team and help maintain the functionality and integrity of our digital systems, ensuring a seamless experience for all end-users.

The IT Support Technician is responsible for providing

• Technical assistance and overall support related to the Talbot Group’s computer systems and software.
• This role requires a proactive approach to troubleshooting issues and a customer-focused mindset.

ESSENTIAL EXPERIENCE

• 1-3 years of experience in IT support, technical troubleshooting, or a similar role.
• BA level Degree in IT or Computer Science or a similar qualification.
• Advanced MS Office knowledge, particularly MS Excel required.
• Experience of data analysis and Power BI an advantage.

REWARDS & BENEFITS:

• Comprehensive induction process
• Extensive training programme
• On-going mentoring and support
• Continuous Professional Development support
• Career progression opportunities
• Competitive salary with increments based on scope of role, qualifications, and experience.
• 40 hour week (all breaks paid)
• Service based recognition awards
• €500 refer a friend initiative
• Employee Assistance Programme for staff and their families
• Bike-to-Work Scheme
• Free onsite Car Parking
  A full Job Description will be available on request.
  If you are excited by this opportunity and would like to join our team as an IT Support Technician we would like to hear from you.
  Talbot Group is an Equal Opportunities Employer

PRINCIPAL DUTIES:

Under the direction of the Management Information and Systems Manager, the post holder will be responsible for the following:

• Provide End User Technical Helpdesk Support for Talbot Group Systems
• Assisting with the maintenance and configuration of Talbot Group Systems
• Supporting the role out of new technology and system upgrades
• Monitoring and auditing the quality and accuracy of digital information and records
• Creating and updating reports and KPI documentation
• Provide Staff training

The IT Support Technician is responsible for providing

• Technical assistance and overall support related to the Talbot Group’s computer systems and software.
• This role requires a proactive approach to troubleshooting issues and a customer-focused mindset