IT Support Technician - Telephony
at Sanlam
Midrand, Gauteng, South Africa -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 15 Feb, 2025 | Not Specified | 17 Nov, 2024 | N/A | Active Directory,Microsoft Office,Windows Server,Operating Systems,Compliance Monitoring,It Support,Windows,Sql | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WHO ARE WE?
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about “things” but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it’s inspired by humans by you.
Therefore, we focus on our clients’ needs; finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
QUALIFICATION
- Matric/Grade 12/NQF 4
- Degree IT/Development related an advantage
- IP Telephony related Qualification an Advantage
- SQL related qualification an Advantage
- Genesys Qualification would be an Advantage
MINIMUM EXPERIENCE
- Experience in an IT support/SysAdmin related role an advantage (2 years)
- Experience with Telephony/Business Workflow systems role an advantage
- Experience in Genesys PureConnect would be an advantage.
- Experience in Genesys PureCloud would be an advantage.
- Working knowledge of VOIP/SIP
- Working knowledge of Microsoft SQL Server/IIS Web Services/APIs
- Working knowledge of Windows operating systems (Windows 10, 11, Windows Server, SQL)
- Working knowledge of Network Infrastructure / TCP / IP Tools
- Working knowledge of Domain, Exchange, Active Directory
- Excellent knowledge of Microsoft Office 365
KNOWLEDGE AND SKILLS
Problem Tracking Tools
Computer Installation
Compliance Monitoring
Computer Operations Knowledge
Information Reporting
Responsibilities:
This role involves being a member of a team responsible for the overall support/administration/development of the Genesys PureConnect and PureCloud Customer Interaction
and Voice/Text Analytics platform, a business-critical tool within the IT Infrastructure, ensuring its contribution to the overall efficiency and productivity of the Business Environment.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Application Programming / Maintenance
Technician
Diploma
Proficient
1
Midrand, Gauteng, South Africa
