IT Support Technician Tier 1 - Hybrid (18-month contract)
at Cowan Insurance Group
Brantford, ON N3R 7N7, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 02 Feb, 2025 | Not Specified | 03 Nov, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Cowan Insurance is seeking a highly motivated IT Support Technician - Tier 1, on an 18-month contract basis, to join our successful and dynamic team. We are looking for a passionate, results-driven individual with attention to detail who takes pride in a job well done. In this role you will be resolving issues related to user hardware, software, and security remotely and on-site to all the internal departments and staff. You will communicate directly with end users to learn specific details on the issue they are experiencing, working through various troubleshooting techniques to resolve.
WHO WE ARE:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada’s Most Admired Cultures and a Canada’s Best Managed Companies Platinum Club Member, Cowan Insurance Group’s award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!
Responsibilities:
- Assist in set-up of IT equipment and computer web meetings for company meetings, events, and lunch & learn presentations
- Ability to ensure proper recording, documentation and closure of technical issues utilizing our ticket software system – ManageEngine ServiceDesk Plus
- Guide clients through a step-by-step process via phone, email, or chat until they successfully resolve a technical issue
- Analytic behaviours to determine cause, resolution and potential trends in support issues raised
- Demonstrate ability to collaborate with vendors and colleagues to carry out daily operational tasks
- Properly escalate unresolved issues to appropriate internal team members
- Support the IT department with various projects and tasks
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
Banking / Insurance
Technician
Graduate
Proficient
1
Brantford, ON N3R 7N7, Canada
