IT Support Technician

at  Yo Telecom

The Role
Want to work for a forward thinking and progressive Company who have amazing people who are driven to succeed both in their career and their personal goals? Then join Yo Telecom who are in an exciting period of growth and looking for an IT Support Technician to take their IT services to the next level. What you’ll be doing - Providing remote support for our customers (Microsoft) and our Yo colleagues (Google) - Working through tickets on our Salesforce CRM system - Answering inbound support calls - Ensuring systems are secure and updated - Resolving Windows 7/10/11 and Mac OS software issues - Resolving issues with connected devices, printers, scanners etc - Maintaining and monitoring customers network and backup using the RMM - Providing excellent customer service - Working to SLA’s Working hours will be Monday to Friday: 11am - 8pm
Requirements
Are you the person we are looking for? - Fluent English - Verbal and written - 2+ years experience in IT support is essential - Great communicator and the ability to provide excellent customer service - Experience working with UK businesses is beneficial - Familiar with Windows operating systems; Windows 7,8,10,11 Windows Server 2003-2019 and Mac OS Big Sur/ Montreal - Experience with networking (DHCP, DNS, TCP/IP etc) - Understanding of Office 365, Sharepoint, OneDrive and Google applications - Local and Cloud Backup solutions - Persistence to overcome challenges - A driven, determined and professional attitude to work You can find out more about Yo via our websites and/or socials but if you think you could be our perfect match, get in touch!
About the company
Yo Telecom is an award winning telecommunications provider that specialises in small to medium sized businesses. In such a competitive market where there are hundreds of service providers, Yo Telecom offer a fresh approach to help unify all suppliers into one simple, broken down, monthly bill. Yo Telecom specialise in creating an unbeatable voice, data, mobile and telephony solution for business whether that is home office based, or with 250 employees in 10 locations around the country. Our expert knowledge can make a great difference to business, helping increase efficiency, effectiveness and send productivity through the roof

Please refer the Job description for details