IT Support Technicians Salta city.

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Descripción del empleo:
Yel Solutions, a leading company IT outsourcing solution, incorporate IT Support Technicians to join our team at Salta.
Reporting directly to the IT Service Desk Superintendent, these roles are crucial for providing user support and maintaining operational continuity, with a primary focus on addressing and resolving infrastructure IT issues.

Key Responsibilities:

• IT Infrastructure Management: Administer and maintain critical infrastructure, including:
• Power Distribution Units (PDUs), Uninterruptible Power Supplies (UPSs), switches, Access Points (APs) and firewalls.
• Security cameras and access control systems.
• Incident Response: Quickly assess and troubleshoot issues reported by the Service Desk.
• Change & Incident Management: Plan and execute both routine and emergency changes to the IT infrastructure.
• Routine Support: Conduct routine tasks like device replacements, installations, cabling, patch management, etc. to maintain service availability and performance.

Qualifications:

• Language Skills: While daily communication will be primarily in Spanish, basic English skills are essential for documenting tickets and collaborating with international teams.
• Technical Expertise: Proven hands-on experience in installing, administering, and troubleshooting office IT infrastructure.
• Soft Skills: Strong sense of urgency, structured problem-solving skills, attention to detail, and adherence to established protocols are crucial.

Working Conditions:

• Location: This position is based at Salta city.
• Work Hours: Mon-Fri 8.00 to 17:00 or 10.00 to 19:00. Passive on-call availability outside of working hours is required to manage critical incidents.

What We Offer:

• Compensation: Competitive salary based on experience and skills.
• Benefits:
• Work in a relationship of dependency, indeterminate.
• Excellent work environment and development opportunities
• Prepaid medicine for the employee and his or her primary family group.
• Corporate benefits platform (Gym Discounts, languages, etc.).
• Benefits Club
• Employee Assistance Program
• Special Event Giveaways

We want you to join our team

• IT Infrastructure Management: Administer and maintain critical infrastructure, including:
• Power Distribution Units (PDUs), Uninterruptible Power Supplies (UPSs), switches, Access Points (APs) and firewalls.
• Security cameras and access control systems.
• Incident Response: Quickly assess and troubleshoot issues reported by the Service Desk.
• Change & Incident Management: Plan and execute both routine and emergency changes to the IT infrastructure.
• Routine Support: Conduct routine tasks like device replacements, installations, cabling, patch management, etc. to maintain service availability and performance