IT System Administrator

at  Womens Healthcare Associates LLC

At WHA, we’re a team, passionate about humanizing healthcare. We’re inspired by the diverse stories, strength and resilience of our patients and the unique choices they make in pursuing health for themselves and their families. We envision a world where every person has the opportunity to achieve their optimal health and we’re here to support that journey with personalized, culturally competent care and knowledge.

The IT Systems Administrator designs, maintains and supports the WHA information technology infrastructure. Works as a consultant with internal and external partners to align WHA technology foundational components to business system initiatives.

• Designs, builds, supports, maintains and monitors Windows servers.
• Supports and maintains WHAs telecommunications infrastructure, virtual server infrastructure and storage infrastructure.
• Manages and maintains MS server suite: including MS SQL server, Exchange, Active Directory, MS System Center and Remote Desktop Services.
• Maintains and creates WHA IT documentation.
• Designs, builds, documents and tests backups and disaster recovery plan.
• Manages, maintains and monitors network services and appliances.
• Resolves network, hardware, phone and software problems in person, via a help desk, and by working with a ticket system.
• Fields general user computer questions on WHA service desk support line.
• Tracks and documents technical issues and communicates results to end users to ensure a high level of customer service.
• Shares on-call duties with Information Technology team members.
• Oversees information technology projects with minimal supervision.
• Documents, communicates and resolves IT-related issues (including, but not limited to, hardware, software, networking, servers and phone systems) from start to finish; research related questions as needed.
• Travels to clinics to support computers and phone equipment.
• Works with help desk to maintain IT asset inventory.
• Perform periodic audits to ensure our asset inventory complies with licensing for various tracking systems.
• Assists Director of IT with the development of long and short range IT/IS plans for WHA.
• Assists Director of IT with development of IT budget and IT policies.
• Maintains relationships with contractors and equipment suppliers. Monitors performance and makes recommendations as needed.
• Attends WHA and IT meetings.
• Member of the WHA incident response team. Maintains an understanding of common cybersecurity threats and mitigation strategies, knowledge of best practices for securing WHA’s network infrastructure and endpoints.
• Assist clinical staff and IT Applications team with medical imaging support and maintenance (mammography, ultrasound, etc.)
• Assist clinic leadership, Operations, and Marketing with telecom reporting.
• Completes status changes (hire, transfer, term) in various IT systems.
• Bachelors degree in Computer Science or related field preferred, or the equivalent combination of classroom training and work experience.
• Experience in maintaining and supporting servers, hardware and software.
• Help desk or Microsoft-focused computer experience.
• Experience managing IT projects from start to finish.
• Experience in maintaining Windows Server, Vmware, Exchange/email and Remote Desktop Services.
• Experience supporting VPN and/or Cisco Networking equipment preferred.
• Current drivers license and vehicle, or ability to procure transportation to other clinics or meeting sites.

Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience to ensure your offer is reflective of all directly related and equivalent experience. Please be specific with dates of positions, skills, and educational experiences related to the job you are applying for within your application materials.
WHA is 2023’s #1 Largest Women-Owned Business in Oregon and Clark and Skamania Counties from the Washington-Portland Business Journal.
Women’s Healthcare Associates, LLC is an equal opportunity employer.
Oregon employers are required by a number of state and federal agencies to display a variety of workplace notices and posters, including:
Federal Family and Medical Leave Act
https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Oregon Family Leave Act
www.oregon.gov/boli/TA/docs/oflaposter2016englishlarge.pd

Please refer the Job description for details