IT Systems Administrator

at  Calgary French International School

REPORTS TO: Associate Director, Technology
POSITION GROUP: Support Staff
STATUS: Full Time, Year-Round
Calgary French & International School (CFIS) is a full French language immersion co-educational independent school, serving over 800 students from junior preschool through to Grade 12. For over 50 years, families have chosen CFIS because of our immersive French language learning environment that inspires children’s unique curiosity and exploration of the world around them.
Our dedicated faculty, staff and administration team partner with CFIS families to provide an extraordinary learning experience. Our students benefit from innovative teaching and learning approaches to address global challenges, and are empowered to take responsibility as open-minded, curious citizens who are prepared for the ever-changing world around them.
The IT Systems Administrator is a hands-on and detail-oriented role responsible for supporting and maintaining the school’s technology infrastructure, ensuring consistent, reliable performance of IT systems. Reporting to the Associate Director of Technology, this role involves critical support tasks across network management, system support, and cybersecurity. The IT Systems Administrator provides essential user support and is instrumental in the daily operations of the IT department, troubleshooting issues, and collaborating on new projects that enhance the technological framework. This position is ideal for a proactive problem solver with a strong customer service focus who is eager to contribute to a collaborative educational environment.

EDUCATIONAL TECHNOLOGY:

• Collaborate with educational staff to deploy and maintain instructional technology, supporting classroom and remote learning.
• Assist with the configuration and troubleshooting of educational tools and platforms, ensuring they align with user needs.

EDUCATION:

Diploma or certification in Computer Science, Information Technology, or an equivalent combination of education, training, and experience.
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EXPERIENCE REQUIRED:

• Minimum of 3 years of experience in IT support or system administration.
• Familiarity with student information systems, Learning Management Systems (LMS), and Apple device management, including experience with macOS/iOS/iPadOS environments.
• Proficiency in Google Workspace, with basic administrative experience in Windows or Linux server environments.
• Experience in managing small to mid-scale network systems, including Wi-Fi and security protocols.
• Exposure to virtualization platforms such as VMware or Hyper-V is an asset.

KNOWLEDGE AND SKILLS:

• Strong troubleshooting skills in managing IT infrastructure and networking issues.
• Familiarity with cybersecurity best practices and a commitment to maintaining data security and privacy.
• Ability to collaborate with both technical and non-technical staff, delivering clear communication and excellent customer support.
• Demonstrated aptitude for staying current with technology advancements, particularly in educational technology.
• Highly organized, with the ability to manage multiple tasks and prioritize support requests effectively.

APPLICATION PROCESS

If this position sounds like the perfect fit for you, please submit your cover letter and resume to Apply Now. At CFIS we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway with a cover letter and resume describing why you are a great fit and to help us learn more about you. You may be just the right candidate!
This posting will close at 8:00 am on Friday, November 22, 2024.
We thank all applicants in advance for their submission

ADMINISTRATION AND OTHER DUTIES:

• Assist in developing and delivering hands-on training sessions for users, ensuring familiarity with new systems, applications, and upgrades.
• Provide front-line support during technology rollouts, helping users understand changes, navigate new interfaces, and apply new functionalities effectively.
• Gather and report user feedback on new technology implementations to the Associate Director of Technology, highlighting areas where additional support or clarification may be needed.
• Coordinate follow-up support sessions as needed to address any lingering questions or issues, promoting user confidence and satisfaction.
• Maintain accurate inventory and manage the lifecycle of technology assets, minimizing disruptions due to aging equipment.
• Responsible for the tracking of software licenses and ensuring adherence to licensing agreements, coordinating renewals as necessary.
• Engage with vendors to address service needs and coordinate equipment repairs.
• Stay updated on industry trends and relevant developments in IT and educational technology.