IT Systems Analyst III- Product Support

at  Duly Health and Care

LEVEL OF EDUCATION

Bachelor’s Degree in Information Technology or 4 years related experience or equivalent combination of education and experience. Master’s Degree a plus.

YEARS OF EXPERIENCE

• Minimum of 5 years if incumbent has bachelor’s degree OR 9 years if incumbent doesn’t have bachelor’s degree

DESCRIBE TYPE OF EXPERIENCE

• 5 years of work experience in an IT application development role.
• Experience with SQL Server, SSIS, IIS, SharePoint not required but beneficial.
• Project management experience required.
• Previous experience demonstrating process improvements.
• Healthcare experience strongly preferred.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

• Knowledge of multi-tier application design and concepts
• Familiarity with database design and usage
• Strong analytical, organizational, problem solving, and project management skills
• Strong communication skills and the ability to interact with all levels of the organization
• Ability to maintain composure and clarity of thought under pressure
• Proven success in contributing to a team-oriented environment
• Desire to identify and drive change initiatives within an organization
• Interpersonal flexibility
• Knowledge of HL7 helpful
• Excellent leadership and interpersonal skills
• Strong ability to manage application projects

• Subject Matter Expert for at least one functionality area or application which includes fully understanding the application and able to solve unique problems within that application. Responsible for identifying new applications/functionality areas to build expertise (40%)
• Conducts software design, development and maintenance of utilities and applications to solve specific business problems
• Assisting in planning/analyzing of high-level software strategies & solutions through functional and technical expertise including planning/managing upgrades
• Planning, development, and support for application interfaces with Epic
• Identify ways to foster a team environment. Look for opportunities to increase the knowledge sharing amongst the rest of the IT department and with our partners and customers. (40%)
• Provide training and coaching to other members of the IT department (including Analysts I and II).
• Working with end-users to address and resolve technology issues which arise with daily operational use of supported hardware and software solutions
• Supporting and mentoring less-technical and/or less-experienced system and business analysts during system design and maintenance
• Interact directly with other team members, physicians, and end-users, to understand business problems and help to identify solutions.
• Working with end-users to help them understand the defined workflows and system functionality.
• Working with end-users and other team members to identify when new workflows or functionality is required to meet their individual needs.
• Identifying, analyzing, escalating, and resolving critical initiative risks and issues. (20%)
• Defining and communicating project standards and guidelines around the applications and workflows.
• Documenting system requirements, release notes, test plans, training documentation, etc. as required by our project delivery methodology.
• Coordinate with other administrative and support teams within DMG (i.e., compliance, patient accounts).
• Focus on continuous improvement within the IT department.
• Ensure that every business customer that approaches IT has a positive experience.
• All other duties as assigned.
  Qualifications: