IT Systems Assistant

at  PDMS

ABOUT YOU

The successful candidate would ideally have the following skills and attributes:

• Basic understanding of IT support practices, including hardware/software troubleshooting, network fundamentals, and user account management.
• Excellent verbal and written communication skills.
• Ability to explain technical issues to non-technical users.
• Strong analytical skills with the ability to identify and resolve issues promptly.
• Ability to manage multiple tasks and priorities effectively.
• Willingness to collaborate with colleagues and contribute to a positive team environment.
• Proactive approach to work, with the ability to work independently when required.
• Experience with helpdesk ticketing systems.
• Familiarity with backup and recovery procedures.
• Basic knowledge of custom software applications installation and troubleshooting.
• Exposure to IT project work, either through academic projects or internships.

ABOUT US

PD&MS has been engineering solutions in the energy industry and beyond since 2002, our ability to combine innovative ideas with technical expertise sets us apart. A flexible, full-service provider committed to supporting the energy transition, we deliver high-quality project work across the entire lifecycle of assets within the oil and gas, renewables and nuclear sectors. But whoever we work with, it’s the energy, professionalism and purpose of our people that really makes the difference.
Be who you’re meant to be, with PD&MS
We firmly believe in a work culture in which: individual differences are a source of collective strength and pride; everybody can perform to the best of their abilities and on a level playing field; and all colleagues feel they’re part of our team and their voices will be heard. We’re already heartened by the diversity within our organisation, but we recognise that there’s always more we can do to improve further. We welcome applications from all persons regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
We’re energised by the prospect of operating successfully today, tomorrow and far into the future. But we’re also driven to ensure that our business activities are conducted in socially responsible, morally acceptable and sustainable ways

ABOUT THE ROLE

We are looking for a graduate IT Technician to provide primary first-line IT support to our local and international offices, as well as remote and home-based users. This is an excellent opportunity for a recent graduate to develop their skills and grow within a supportive and dynamic environment.

You will be part of our growing dynamic team, responsible for the following:

• Overseeing responsibility for First Line IT Support - serving as the first point of contact for all IT support requests, managing inquiries via phone and helpdesk ticketing system.
• Ensuring timely and effective resolution of issues.

Sourcing and procuring relevant hardware and software for the business. Obtain quotes for approval by the IT Manager, ensuring cost-effectiveness and quality.
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- Setting up new starters and processing leavers in the business. This includes provisioning user accounts, and hardware/software as required.
- Conducting weekly testing of group backup systems to ensure data integrity and availability.
- Installing custom software applications as needed, ensuring compatibility and functionality.
- Participating in project work as and when required, contributing to the successful implementation of IT initiatives.

THE ROLE OFFERS:

• Development opportunities: the opportunity to develop within your technical department, to be appreciated, to work with people who have the same goals and are driven to succeed.
• Varied workload: you’ll have the chance to transfer your skills and develop in our industry and deliver on projects across the fully energy sector, from conventional to renewable energies.
• Opportunities for transferable skills: if you’re experience isn’t traditional oil & gas, we still want to hear from you! If you’ve EPC experience in nuclear, rail, utilities, petro-chemical, renewables, marine and pharmaceuticals then please apply.
• Salary: Competitive Salary depending on knowledge and experience plus a range of benefits that support your finances, wellbeing, and family.
• Benefits: Pension, Life Assurance, Income Protection, Private Medical Cover, Private Dental Cover, 33 days holiday, Holiday Buy, Flexible Working and Employee Assist Programme and CashPlan.
• Location: Aberdeen – hybrid working 3 days in the office with flexibility to work from home for 2 days.