IT Systems Engineer

at  Schuh

An opportunity has arisen to join the IT Enterprise Services Team at Schuh in Livingston as a Systems Engineer.

Main duties and responsibilities include:

• Software / Applications: Installations, Troubleshooting, Testing, Updates & Upgrades as required.
• Networking: Setting up Network connections/Devices, Panel patching, Troubleshooting connectivity issues.
• User / Sys Admin: Managing & Creating AD Accounts, Mailboxes, Distribution Groups, AD Permissions, Cisco Phones, Access to Services, Cloud & Local Applications.
• Hardware: Troubleshooting, Maintenance, Installations & Upgrades for IT equipment including PC’s, Servers, Laptops, Phones, Storage Devices, Printers, & Scanners etc.
• Purchasing, evaluating and testing hardware, software, components and peripherals. Maintaining and updating Hardware and Software inventory. Asset tagging of IT equipment.
• Logging & Dealing with any issues in the IT Helpdesk System; taking ownership of faults to resolution and escalating any unresolved issues to other teams when appropriate.
• Create/Update documentation; develop a knowledge base of solutions, problem escalation and resolutions.
• Troubleshooting daily operation as an escalation point for IT Helpdesk at the Head Office and Remote Sites; providing both deskside and remote support to Users & Devices when applicable.
• Requires 24x7 production support and on call rotation.
• Provide capacity planning, best practices and performance monitoring to sustain and improve platform availability and efficiency.
• Proven experience working with high-availability and disaster recovery architectures and processes
• Engineer, assess, and review future directory architecture solutions, 3rd party directory management tools/applications and implement life cycle maintenance processes.
• Maintain servers in accordance with documented security standards
• Coordinate service/support needs with Vendors, Technical Support Engineers, Application Support Engineers, and the Infrastructure Team through effective partnership, collaboration and communication.
• Conducts performance tuning, problem resolution, server security administration, capacity planning, policy administration, change management, disaster recovery, and systems analysis.
• Conducts performance tuning, problem resolution, server security administration, capacity planning, policy administration, change management, disaster recovery, and systems analysis.
• Provide technical and project leadership across a diverse team for multiple Infrastructure programs and projects.

The ideal candidate should have previous IT Support experience in a networked environment and must have a good understanding of MS Windows (W7/10/11, 2016/2019), MS Office 365, and TCP/IP networking protocols. VMWare vSphere, Azure, Exchange 2016 / 365, and Active Directory experience are preferred.
It is essential that the person is organised, disciplined, well presented with a mature outlook. You must also be flexible, enthusiastic; self motivated and have the confidence in your own abilities with a high level of integrity and discretion.
We are looking for someone who is quick to learn new skills and be able to solve problems they have not seen before, by researching solutions in the Helpdesk System or Internet. Attention to detail and the ability to work on own initiative and under pressure are vital.
You need to have a full driving licence and be able to get to Livingston on a daily basis.