IT Systems Infrastructure Engineer

at  Gardners Books

POSITION:

Full time
Job Description
We are currently looking to recruit an IT Systems Infrastructure Engineer to help develop, maintain, support and secure the infrastructure services and processes for Gardners internal IT in the UK and managed IT services for other subsidiaries of The Little Group (TLG) globally.
We are looking for enthusiastic new members of staff to work with and enhance the current team as we continue to develop and improve the business.

As a key member of the team, the key responsibilities will be the support and development of internal computer and other technical systems including:

• Management of Microsoft Windows desktop operating systems utilising:
• Full life cycle development and management of Windows servers in VMWare environments.
• Developing and implementing secure, reliable, manageable solutions
• Documentation
• Process development
• Supporting, training and, where required, setting tasks for Junior I.T. Systems Engineers.
• Wired & wireless network management utilising routers and firewalls.
• Support the roll-out of new bespoke applications.
• Test and evaluate new technology.

Additional Information
Training: Training will be arranged for specific areas of technical specialisation, where this is required. However, it is expected that the majority of new knowledge will be self-learnt from documentation and a keen self-interest in new developments in the fast-changing computer profession. Time will be made available during working hours to support continuous professional development. Conditions: The role is fully on-site at our Eastbourne Facility. The hours are 9am to 5.30pm Monday to Friday. Some flexibility on hours is required during busy periods. It will be required to work occasional Saturday nights (9pm to 4am) to assist with performing essential systems maintenance, for which lieu time is normally given. You may also be requested to join the Out-of-Hours on call support team, supporting Gardners’ systems 1 week in 4, for which a contract addendum is made.

Essential Skills

• The ability to communicate well with colleagues and customers inside and outside the company
• Self-motivated and able to work in a busy, pressurised working environment
• Good technical knowledge and an ability to investigate and learn new technologies
• Good standard of written work
• Full Driving Licence
• Able to work through tasks to completion within agreed timescales, working with other departments or contractors, if appropriate

ESSENTIAL KNOWLEDGE:

• Minimum 3 years I.T. Support experience, including working on a helpdesk
• Microsoft operating systems
• Patching best practice
• Good security awareness and implementation skills
• Microsoft modern management platforms
• Entra
• Intune
• Microsoft 365
• Compliance and security management

Desired Skills

• Working knowledge of Microsoft Configuration Manager
• Exchange on Prem and online
• ESET Endpoint Security
• ISO 27001 security standards
• PowerShell scripting
• Mitel Telephone Systems
• Solarwinds Orion
• Microsoft SQL Server
• Commercial web server solutions including Cloudflare, Redis, SOLR
• Use of VMWare Virtualisation technologies
• Nimble Storage
• Veaam Backup
• Linux configuration and operation.
• Ethernet Networking, firewalls and load balancing
• Cloud/Azure application integration

About Company
Gardners is one of the world’s largest wholesalers of physical and digital English language books, as well as gifts and stationery.
Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.
Our departments and teams’ combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.
At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

• Management of Microsoft Windows desktop operating systems utilising:
• Full life cycle development and management of Windows servers in VMWare environments.
• Developing and implementing secure, reliable, manageable solutions
• Documentation
• Process development
• Supporting, training and, where required, setting tasks for Junior I.T. Systems Engineers.
• Wired & wireless network management utilising routers and firewalls.
• Support the roll-out of new bespoke applications.
• Test and evaluate new technology