IT Systems Support Officer Vacancy

at  ICES International Council for The Exploration Of The Sea

Want to use your IT expertise in a meaningful way? If you excel in IT user support and thrive in service-oriented roles, join us in promoting science for sustainable seas!
The International Council for the Exploration of the Sea (ICES) is an intergovernmental organization which aims to advance the scientific understanding of marine ecosystems and provide information and advice on the sustainable use of the seas.
We are currently in search of a highly organized and self-motivated IT Systems Support Officer to join our Secretariat offices located in Copenhagen, Denmark.
As the first point of contact for IT support, you will play a crucial role in maintaining smooth operations for our staff as well as in-house visitors from the ICES network. Working alongside your IT Department colleagues, you will provide first-line, technical IT support to users at all levels. Typical activities include the remote installation of software, investigation and triage of technical issues. Alongside this, you will also be responsible for security and user account management. As the first point of contact for all incoming IT issues and requests, you will demonstrate a professional and helpful approach, with excellent communication skills and effective customer service expertise.
We offer a job in the heart of Copenhagen where you’ll join a close-knit team of 3 other IT team members and have lots of opportunity for sparring and skill development. Our Secretariat office is made up of approximately 75 staff who represent 28 nationalities, and our meeting facilities are regularly full of visiting experts from our 20-member counties and beyond.

QUALIFICATIONS AND EXPERIENCE

To be a success in this role, you should have:

• A Bachelor’s degree in Computing Science, Information Technology, or a related field
• Relevant certifications (preferred but not required), such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate
• At least two years of experience in IT systems administration and helpdesk support, or related area
• Fluency in English (both written and spoken)
• Familiarity with scripting languages, such as PowerShell or Bash
• Experience in Microsoft Windows Operating Systems, Microsoft Office Solution, system installation and configuration by using Azure Intune or app deployment services.
• Experience supporting users in Microsoft Office 365 applications and Microsoft SharePoint online, Microsoft Azure services
• Experience in on-premises support with virtualization (Hyper-V) networks, switches and physical servers (HPE Synergy). Experience in ICT inventory management process and systems is desirable
• Excellent communication and customer service skills, with the ability to prioritize tasks, work independently, and foster a positive, collaborative environment

• A Bachelor’s degree in Computing Science, Information Technology, or a related field
• Relevant certifications (preferred but not required), such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate
• At least two years of experience in IT systems administration and helpdesk support, or related area
• Fluency in English (both written and spoken)
• Familiarity with scripting languages, such as PowerShell or Bash
• Experience in Microsoft Windows Operating Systems, Microsoft Office Solution, system installation and configuration by using Azure Intune or app deployment services.
• Experience supporting users in Microsoft Office 365 applications and Microsoft SharePoint online, Microsoft Azure services
• Experience in on-premises support with virtualization (Hyper-V) networks, switches and physical servers (HPE Synergy). Experience in ICT inventory management process and systems is desirable
• Excellent communication and customer service skills, with the ability to prioritize tasks, work independently, and foster a positive, collaborative environmen