IT Systems Technician- Tier II

at  Southwestern Healthcare Inc

Southwestern Healthcare, Inc. and its affiliate corporations are the largest providers of community-based behavioral healthcare in Southwestern Indiana, offering a full range of mental health and addictions treatment and related educational services.
We are seeking a full-time IT Systems Technician Tier IIto add to our team of professionals. This position is responsible for logging and resolving Level 1 & 2 support issues, workstation / printer management and deployments, application management and deployments, account management, basic server and network management, desk and mobile phone management and deployments, user security initiatives and maintenance, and other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical demands listed on the physical demands checklist are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• Respond to technical inquiries via phone, email, text, and chat.
• Manage Help Desk tickets in a timely manner, while documenting calls, responses, and problem resolution.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, reconfigure, repair, replace, and upgrade PCs, printers, copiers, iPads, laptops, Chromebooks, iPhones, virtual desktops, and other devices as needed according to the nature of the problem and warranty coverage.
• Create, manage, and modify computer images as needed for hardware deployment.
• Manage patching of all company workstations and mobile phones.
• Manage antivirus installations and configurations of all company workstations
• Write training manuals using clear and concise methodologies.
• Use network tools to troubleshoot basic computer connectivity problems.
• Review system, network, and application logs to perform problem/cause analysis.
• Add, modify, delete users, computers, and groups within an Active Directory environment.
• Seek ways to improve the end-user experience and optimize operations.
• Manage inventory of IT hardware.
• Assist in the purchasing of IT hardware, including researching hardware, recommending hardware configurations, and generating purchase orders.