IT Team Lead

at  EMS Healthcare

We are currently recruiting for an IT Team Leader to help oversee the IT team, as part of the role you will be responsible for the effective management of the current IT team as well as playing an integral part in ensuring that all of our endpoints and systems are working to the required standards.
Responsible for delivering fast and effective support to the companies variety of users & client. In this varied role you will become a direct point of escalation for 2nd/3rd line technical issues whilst ensuring all 1st line activities are completed across the site by the on-site team

REQUIREMENTS

Main duties

• Ensure best in class on-site support services are delivered.
• To actively lead, support, and work alongside our IT engineer agents, providing technical guidance, hands-on assistance, and fostering their development and motivation.
• Responsible for Live Incident, service requests, maintenance of live services and projects.
• A strong promoter of a customer first approach to support
• Building relationships with key stakeholders and business leaders, to ensure the right day to day support is provided
• Implement the appropriate processes, training, skills and support for reporting team members to allow for efficiency and growth of the team.
• Actively support customer-facing teams ensuring that customer issues are resolved in a timely manner
• Support deployment and administration across cloud solutions and datacenter (Microsoft Azure)
• Results oriented reporting for team and work to be done
• Manage major incidents within the UK and Ireland businesses and ensure escalation processes and procedures are followed

EXPERIENCE

• Minimum 2 years in 2nd line support
• Experience of leading, developing IT Professionals.
• Good working knowledge of ITIL Processes with strong security awareness - vulnerability tools / patching tools.
• Good understanding of IT Service Management principles

SKILLS.

• Strong interpersonal/relationship management skills with the ability to negotiate and influence others
• Excellent communication skills both to customer and management
• Active Directory Administration including DHCP, DNS and Group Policy
• Office 365 Administration
• Knowledge of Office 365 product suite & licenses – including Teams, SharePoint and Azure security features (MFA, EMS, Intune, Conditional Access).
• Knowledge of Microsoft Server operating systems (2012 through to 2019)
• Experience of virtualization; VMWare/Hyper-V configuration and troubleshooting
• Strong knowledge of Azure & Office 365 platforms
• Strong Microsoft products background knowledge.
• Network knowledge and troubleshooting skills (LAN, WAN, VPN, TCP/IP, DNS);
• Self-motivating and determined to deliver high quality
• Strong understanding of Windows client Environments and AD

OTHER REQUIREMENTS.

• Full UK residency and hold a valid driving license and have suitable transport provisions (public transport is not recommended due to location of offices)
• Able to travel throughout the UK and Overseas if required.

• Ensure best in class on-site support services are delivered.
• To actively lead, support, and work alongside our IT engineer agents, providing technical guidance, hands-on assistance, and fostering their development and motivation.
• Responsible for Live Incident, service requests, maintenance of live services and projects.
• A strong promoter of a customer first approach to support
• Building relationships with key stakeholders and business leaders, to ensure the right day to day support is provided
• Implement the appropriate processes, training, skills and support for reporting team members to allow for efficiency and growth of the team.
• Actively support customer-facing teams ensuring that customer issues are resolved in a timely manner
• Support deployment and administration across cloud solutions and datacenter (Microsoft Azure)
• Results oriented reporting for team and work to be done
• Manage major incidents within the UK and Ireland businesses and ensure escalation processes and procedures are followe