IT Technical Analyst

at  South Western Railway

WHO ARE WE?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

THE REWARD:

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employee
• Free leisure travel for spouse/partner and dependants (criteria dependant)
• 75% discount on many other train operating companies
• Full training and support with development
• Large range of exclusive retail offers
• Excellent pension scheme

We all belong at SWR. FirstGroup’s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

• Meet network engineers at site to provide access for them to install new circuits and fix faults
• Work with our network provider to migrate sites from our existing WAN to the new as smoothly as possible
• Replace and configure network switches as required.
• Test that the new network is working in the required manor.
• Manage the contractors when they are on site, ensuring they follow all appropriate guidelines and procedures
• Keep documentation and records up to date as changes are made
• Ensure all cabinets are left neat, tidy and secure
• Remove any old equipment and return for decommissioning as per the process
• Work with Station Managers and ticket office staff to make them aware and ensure disruption is kept to a minimum
• Assist the wider IT team with service requests as required