IT Technical Lead & Enterprise Account Manager

at  The Recruitment Company

• €75K-€85K/Year + Strong Benefits Package
• Permanent & Hybrid (open to Dublin, Limerick, Cork, Belfast candidates)
• Diverse range of technologies
  Our client, who is Ireland’s leading MSP, is currently seeking an experienced senior technical consultant with a proved background acting as an Infrastructure Team Lead/IT Manager/Account Manager to join them on a permanent basis as their Technical Lead & Enterprise Account Manager.
  This is a very high profile role where you will be working with our client’s delivery team servicing the enterprise end customer, with a nice mix between dealing with high level customers, mentoring and leading a team.
  Apart from great people skills and exceptional management expertise, you will also have great working experience across a variety of technology - namely Windows, VMware or be an SME in other technologies and willing to technically mentor and grow a team as well as being able to translate technical solutions to the enterprise customer and advise them accordingly.

YOUR REQUIREMENTS

• Act as technical consultant, SME for assigned enterprise accounts IT Infrastructure portfolio, consists of steady state service delivery & Inflight projects.
• Partner & collaborate with Account and cross-functional teams to provide technical expertise to enable and deliver managed services (MS) service excellence.
• Own IT infrastructure portfolio service delivery regionally & globally
• Own overall IT Infrastructure related operational & contractual metrics (KPI’s, OLA’s & SLA’s), drive continual improvement projects with innovative technological solutions.
• Sustain & improve IT Infrastructure portfolio revenue accounts wise, by driving & implementing innovative solution to complex problems, driving value to clients.
• People & Stakeholder Management
• Act as account CTO to guide internal teams, SD (L1, L2, L3, L4), ITIL functions, Professional Service teams, external (client, vendors, 3rd party service providers) on overall accounts IT Infrastructure landscape.
• External Learning & Engagement
• Continual Service Improvements
• Own and conduct Disaster Recovery (DR) driven Business Continuity Planning (BCP) & testing exercise.
• Practice & drive our 3 Tier Governance model.

YOUR EXPERIENCE

• Previous experience in a similar role (IT Manager, IT Lead Engineer, Systems Administrator, Technical Account Manager)
• Previous Account Management experience
• Experience with ITIL v3 / v4.
• People management experience
• IT infrastructure portfolio service delivery
• Professional certifications an advantage: Azure, VCP, CCA, AWS, MCSE etc.
• Hands-on experience with most of the following technologies: Network (LAN, WAN, AP, Routers & Switches, Network Racks), Servers (Windows Servers, Server Racks), Storage (SAN) & Backup (Veeam), Security (Antivirus, Defender), Windows Server (Active Directory, MS Exchange, O365), Virtualisation technologies (VMware, Citrix), MS - (Azure, Intune), Data Centres (On-premises, public cloud, hybrid cloud), Patch management & compliance (Servers & EUD).

Please refer the Job description for details