IT Technical Program/Delivery Manager-Canada based

at  Robots Pencils

ROBOTS & PENCILS OFFERS:

We care about Talent. Hard stop.

We do this in many ways, by offering:

• An attractive compensation package
• Excellent benefits Medical, Dental, Vision etc. (reviewed each year for enhancements)
• Paid stat/federal holidays, vacation and sick days
• Flexible paid stat/federal holidays (because we care about what you care about and want to celebrate our culturally diverse team!)
• R&P branded swag
• Parental & adoption leave top up / salary continuance

But we also know a job isn’t just defined by the above, so we pride ourselves in being a company that also offers:

A #FollowTheTalent mentality

- - meaning you can be located anywhere in North America and work remotely. (We have 10+ years of experience building virtual working environments #WeKnowWhatWereDoing)
- A dynamic, fast-paced environment where we’re #alwayslearning.
- And lastly, a team that cares about you and wants to drive the talent experience. How do we do this? Over the years we’ve hosted comedian shows, had holiday parties, happy hours, brunches with the CEO, surprise coffee runs for the team, health & wellness events and prizes, trivia nights, surprise dinners for R&P team members and their family and so much more! And yes, we’ve prioritized a way to do these things in a virtual setting and not just in person - thank you Zoom!

Job Description

TRAVEL REQUIREMENTS:

• The percentage of travel could be up to 40% in Canada and in the U.S., depending on your location and the client requirements.
  Qualifications

PREFERRED QUALIFICATIONS

• Self-starter who can make judgment calls on priorities
• Can inspire others and influence without persuasion
• Comfortable collaborating across teams outside of primary domain
• Experienced with and comfortable in client-facing situations
• Can train others in their skillset and is open to knowledge sharing
• Passionate about leading others and developing thought leadership
• Embraces a challenge and enjoys navigating ambiguity to solve complex problems
• Can multi-task on multiple priorities, remaining effective across the board
  Additional Information

WHAT YOU’LL DO:

The Delivery Manager is a Canada based role that reports to the Head of Delivery as a fully non-billable people management function. Your role is to manage a team of delivery leads and individual contributors across multiple client accounts to ensure exceptional delivery quality. You will lead, coach, mentor, monitor, and be directly responsible for the performance of your team.

RESPONSIBILITIES

• Manage a large group of up to 40 individual contributors and multiple Delivery Leads
• Own every aspect of an individual’s experience with the company including their project assignments, career growth, performance reviews, compensation & promotions, and off-boarding where necessary
• Provide support and coaching to set of Delivery Leads, coaching them to be effective leaders in their own right
• Own interviewing, hiring decisions, & talent onboarding to R&P for everyone on your team
• Work closely with Resource Management to support proper bench expertise and size
• Conduct skill & culture interviews to ensure proper project & team fit
• Structure and staff delivery teams with the optimal mix of skills and experience needed to be successful
• Monitor and mitigate project delivery risks, removing delivery blockers and serving as an escalation point for clients
• Implement delivery process standards and best practices
• Partner with our Sales & Client Success teams by surfacing and supporting account growth opportunities
• The duties of the Employee may vary and change from time to time at the discretion of Robots and Pencils., and the Employee may be required to perform duties from various positions contemporaneously.