IT Technical Support Specialist

at  Kia Canada Inc

IT TECHNICAL SUPPORT SPECIALIST

The Technical Support Specialist is for the first and second levels of technical support and troubleshooting. This is to include but is not limited to; Setup and configure new computer for new users using OS deployer (ManageEngine) image server, setup new user in Windows Active directory, setup and troubleshoot printers’ issue, setup Cisco phone desks for users and resolve basic network issues. In a more general vein, there will occasionally be staff training of other IT staff, super users, user training and/or paperwork including documentation as required.

SKILLS / KNOWLEDGE / EXPERIENCE / EDUCATION REQUIRED

• Work-related college diploma or Computer Science degree.
• 3-5 years recent relevant experience.
• Ability to communicate technical concepts to technical and non-technical individuals.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to configure and set up Cisco VOIP phones (Call Manager).
• Ability to troubleshoot the PC/Laptop hardware issues and able to do some basic troubleshooting.
• Working experience in a team-oriented, collaborative environment.
• Hands on experiences in enterprise Network TCP/IP, Windows 10/11, web-based technology, Lync, M365 user setup, able to manage network folder security access and setup and troubleshoot different software.
• Having experience on windows server installation and setup, would be an asset
  Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will work with you to meet your needs. We thank all candidates for their interest; however, only those selected for an interview will be contacted. No agencies or phone calls please.

• Perform problem determination and problem resolution on reported end-user or networking problems as directed.
• Monitor, implement and record end-user request for service using Helpdesk ticketing system.
• Prioritize and schedule problems. Escalate problems (when required) to the network supervisor.
• Control and manage hardware and software inventory as directed.
• Install new image on each computer using OS Deployer (ManageEngine) and administer software and hardware standards.
• Troubleshoot hardware issues and user related basic network issues.
• Work with the team to protect IT security vulnerability and recommend improvements.
• Complete PO & Invoice payment process, including fixed assets.
• Documentation for each work-related issues for reporting and future use.