IT Technical Team Leader (IT Service Desk)

at  Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust provides a comprehensive range of Acute (mainly hospital-based) health services, serving residents of Maidstone, Tunbridge Wells, and surrounding areas including Tonbridge, Sevenoaks and parts of north-east Sussex; and services, such as Oncology and Ophthalmology, across a wider area.
We require an experienced Service Desk centric IT Technical Team Leader, who will be able to lead from the front. The role comprises of management of a team of 1st line engineers and previous line management experience is vital for this role. The role will be based at Maidstone Hospital but cross site working will be required.

The post holder be responsible for the management of the IT Service Desk
Day-to-day line management of a team of 1st line engineers
Ensuring a high level of customer and technical service is consistently delivered by the team
Measure performance against Key Performance Indicators and make continual improvements to develop the delivery of the service
Develop and maintain an excellent working relationship with internal second and third line IT support teams as well as external service providers and vendors
Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management).
Implement necessary changes into BAU as and when required
Manage the provision and distribution of iPhones, iPads, PCs, Laptops and other IT equipment
Configuration, deployment and maintenance of desktop PCs, laptops and tablets.
Configuration, support and maintenance of mobile and audio-visual technology.
Project work as required.
Updating of incident and request tickets within the Service Management tool.
Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management).
Documentation of procedures.
Travel – you will be required to travel between our three main sites as well as to our satellite sites around Kent and Surrey.
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: 5th February 2025
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possibl