IT Technician

at  BryceTech

Company Description
BryceTech has partnered with technology and R&D clients to deliver mission and business success since 2017. Bryce combines core competencies in analytics and engineering with domain expertise. Our teams help government agencies, Fortune 500 firms, and investors manage complex programs, develop IT tools, and forecast critical outcomes. We offer clients proprietary, research-based models that enable evidence-based decision-making. Bryce cultivates a culture of engagement and partnership with our clients. BryceTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description
BryceTech is hiring a Technician to support IT operations, including provisioning; hardware
and software management; troubleshooting and help desk; planning, documenting, and
monitoring enterprise IT services; planning and executing special projects related to mid-
and long-term operational goals.
As a valued member of the BryceTech team, this IT Technician will support our staff of
analysts, specialists, and executives in our work for numerous Federal agencies and
commercial clients. This IT Technician will be involved in daily prioritizing of work as we
strive to respond rapidly to the requirements of our staff and their customers. We are
seeking a person with a professional demeanor, a desire to acquire new skills, and an
analytic mindset. The position will grow to include more opportunities in the field as

competency is demonstrated and interests develop. Responsibilities include:

• In collaboration with the CIO and IT Administrator, manage daily IT operations.
• Plan and execute hardware and software provisioning for a growing staff.
• Respond to help desk requests, both in person and remotely.
• Assist in monitoring and managing IT services, especially a Microsoft 365 tenant housed in the GCCHIGH sovereign cloud.
• Assist in setting and achieving goals related to securing and otherwise improving IT operations.
• Create and maintain records and procedures.
• Create and maintain Microsoft Power Automate and Power Apps applications.
• Conduct staff onboardings and training.
• Other duties as assigned.

QUALIFICATIONS

• Associates Degree in Computer Science or similar course of study, or technical certifications in relevant skill areas.
• Experience with the Microsoft Windows operating system is required
• Experience with Apple macOS and iOS is preferred
• Proficiency in the Microsoft Office suite of applications is required
• Familiarity with SharePoint is preferred
• Familiarity with Microsoft Power Automate and Power Apps is preferred
• Methodical approach to troubleshooting
• Eagerness to learn new skills and develop new approaches to problems
• Excellent interpersonal and collaboration skills
• Strong ability to adapt quickly and manage multiple priorities
• Willingness to undergo a background check, and a future security clearance, is required. Existing security clearance is preferred.
  Additional Information
  This position is hybrid in Alexandria, VA.
  BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.
  All your information will be kept confidential according to EEO guidelines

• In collaboration with the CIO and IT Administrator, manage daily IT operations.
• Plan and execute hardware and software provisioning for a growing staff.
• Respond to help desk requests, both in person and remotely.
• Assist in monitoring and managing IT services, especially a Microsoft 365 tenant housed in the GCCHIGH sovereign cloud.
• Assist in setting and achieving goals related to securing and otherwise improving IT operations.
• Create and maintain records and procedures.
• Create and maintain Microsoft Power Automate and Power Apps applications.
• Conduct staff onboardings and training.
• Other duties as assigned