IT Technician

at  C3PROJECT

C3PROJECT

Engineering & Technology
Lagos
Full Time
IT & Telecoms
NGN Confidential
Easy Apply
New
1 week ago
Job Summary

The C3 Project is seeking a highly skilled IT Technician with extensive experience in managing and supporting Microsoft technologies. This role is pivotal in supporting our mission to empower Nigeria’s youth and women by providing them with remote work opportunities. You will be instrumental in ensuring the smooth operation of our IT infrastructure and services.

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 3 years

Job Description/Requirements

REQUIREMENTS:

• Proven experience as an IT professional with extensive experience in managing and supporting Microsoft technologies.
• Strong ability to follow instructions and manage time effectively.
• Demonstrated skill in creating and managing schedules.
• Experience in coaching and supervising employees.
• High proficiency in research and process improvement.
• 3-5 years experience as an IT technician
• Ability to work long hours as needed with significant autonomy.
• Fluency in American English is essential.

RESPONSIBILITIES:

• Serve as the senior escalation point for complex technical challenges related to the Microsoft technology stack, including M365, Entra/Azure, and Microsoft cybersecurity products.
• Lead technical projects from design through implementation, creating solutions, and training resources, and ensuring operational excellence through monitoring and automation.
• Configure and monitor corporate IT systems, including Entra/Azure, Active Directory, Endpoint Configuration Manager, Intune, Defender, and M365, ensuring performance, reliability, and security.
• Configure and maintain endpoint images and standard setups using Microsoft Autopilot and manage standard software installation packages.
• Work with IT teams, Cyber Security, Service Desk, and stakeholders to integrate and configure M365, Intune, and Azure with other enterprise applications and services.
• Provide advanced technical support and resolve issues related to M365, Azure, and Defender, working on assigned incidents to resolution.
• Develop and maintain comprehensive documentation, policies, and procedures related to IT system administration and security protocols.
• Conduct periodic audits and assessments of corporate IT systems to ensure compliance with regulatory requirements and internal policies.
• Stay current with new technology and updates within M365 and associated technologies.
• Embrace a learning mindset and stay informed about industry trends.
• Conduct research to support project initiatives and improve operational efficiencies.
• Develop and implement training programs to enhance employee skills and knowledge.
• Provide ongoing coaching and development to employees.
• Supervise staff effectively, ensuring high levels of motivation and performance.
• Assist with administrative duties and support project execution.
• Learn new skills and technologies as required to keep the project at the forefront of innovation.
• Must be fluent in American English, with excellent verbal and written communication skills.Effectively communicate with team members, external partners, and stakeholders.

The C3 Project is seeking a highly skilled IT Technician with extensive experience in managing and supporting Microsoft technologies. This role is pivotal in supporting our mission to empower Nigeria’s youth and women by providing them with remote work opportunities. You will be instrumental in ensuring the smooth operation of our IT infrastructure and services.

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 3 year