IT Technician

at  Cambrian College

POSITION SUMMARY

Cambrian College’s IT Client Services has an immediate requirement for an IT Technician on a full-time basis. This role works at the Information Technology Service Desk, in classrooms or offices, and at remote campuses.
Note: Internal candidates, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration.

• Provide support for the technologies of Cambrian’s desktop/laptop environments, which requires knowledge of the hardware and software used in these environments.
• Install, maintain, repair, and troubleshoot IT equipment and software, along with AV equipment.
• Provide direct support for support staff, faculty, administration, students, and external clients.
• Assist with the purchasing of IT assets.
• Plan and execute the support of A/V set-ups for internal and external clients.
• Maintain documentation and incident information using an ITSM tool.
• Assist in coordinating part-time staff and students supporting the environment.
• Actively participate in special project activities.
• Support external clients and remote event participants (faculty, staff, and students who are offsite).