IT Technician

at  Community Living Dufferin

We are excited to announce an opening for a Full-Time Permanent IT Technician. The IT Technician is responsible for setting up and maintaining IT equipment, providing technical support for hardware, software, and networks, and ensuring optimal and secure functioning of all systems.
At Community Living Dufferin, you will be part of a great team dedicated to recognizing potential in others and creating an inclusive environment where everyone is welcomed and appreciated. Our staff take pride in making a difference in the lives of the people they support and within their community.

POSITION REQUIREMENTS:

• Assist in the setup and maintenance of IT equipment, including account setup for new hires.
• Provide client interaction and support.
• Offer technical support for all agency computer hardware, networks, and software.
• Support all agency local area networks, including printers, copiers, servers, routers/modems, switches, operating systems, and user accounts; implement updates and improvements; configure hardware and install software; maintain the firewall.
• Ensure servers, firewall, and access points are up to date.
• Provide technical support for Microsoft Outlook.
• Maintain the SIP multi-line phone system.
• Administer the iPhone infrastructure, including deploying and maintaining agency-owned iPhones.
• Respond promptly to service tickets and provide timely updates to clients.
• Communicate technical information clearly and effectively to clients with varying levels of IT knowledge.
• Build strong relationships with clients through professional and courteous interactions.
• Ensure all client networks and systems are functioning optimally and securely.
• Manage user accounts, permissions, and access rights in various systems.
• Perform regular system updates, patches, and backups across multiple client networks.
• Monitor system performance and ensure optimal functioning of IT infrastructure.
• Implement and maintain security measures to protect client data and systems, focusing on cyber and network security.
• Create and maintain technical documentation.
• Maintain accurate and detailed records of client network configurations and changes.
• Manage access through Office 365 (SharePoint, Exchange, OneDrive, Teams).
• Maintain all agency key fobs (hardware tokens).
• Capitalize on new technology trends to enhance agency productivity and gain efficiencies.
• Oversee all security cameras and security systems, including fire panels.
• Other duties as assigned.

QUALIFICATIONS:

• 3 to 5 years of experience in a similar role.
• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Previous experience providing first-level systems support in a corporate environment.
• Familiarity with desktop and server operating systems, including Microsoft Windows 11, Server 2012, virtual machines, Android, iOS, and iPad OS.
• Working knowledge of Office 365, Teams, and Azure Active Directory.
• Ability to research a wide range of computing and technical issues as required.
• Superior troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Keen attention to detail.
• Ability to maintain confidentiality and professionalism.
• Must be mature, self-motivated, reliable and flexible and demonstrate sound judgement.
• Must have a clear criminal record check with vulnerable sector screening.

The specific purpose of the position is to manage user accounts, perform regular updates, and communicate technical information effectively to clients with varying levels of IT knowledge.