IT Technician

at  Edge Autonomy

SUMMARY

We are seeking a motivated and tech-savvy IT Technician to join our team. In this role you will play a crucial role in providing onsite technical assistance to end-users, troubleshooting desktop-related issues, and ensuring smooth operations across our organization.

EXPERIENCE

• 3+ year’s experience as an IT Technician or similar role
• Experience working in Microsoft enterprise environments (Windows workstations/servers, Microsoft 365)
• Hands on experience with diverse PC computer systems and networking technologies (eg. Wi-Fi, VLAN, VPN, VOIP, 802.1x, etc.)
• Experience with Windows configuration and Group Policy

EDUCATION / CERTIFICATION

• Ability to obtain CompTIA Security+ within 6 months of starting
• Required Education: None; hands-on experience and capability are prioritized
• Preferred Education:
• Associate Degree or Bachelor’s Degree in a relevant field is a plus

SKILLS AND COMPETENCIES

• Ability to work independently and collaboratively in a rapidly changing environment
• Demonstrated written & verbal communication skills, strong client-facing communication ability
• Balances multiple projects and be comfortable reacting to changing priorities
• Define what needs to be accomplished, consistently complete tasks. Takes responsibility for resolving a problem, regardless of where it belongs
• Obtain quality results while utilizing an appropriate level of resources

HIRING REQUIREMENTS

If an offer of employment offer is extended, applicant must have the ability to pass a background check and the ability to be insured by the Company’s Auto-policy. An Offer of Employment is contingent upon the results.

CLEARANCE REQUIREMENTS

This position may require access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person’s status.

The following job functions are a basic requirement but are not limited to and may be assigned other duties.

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Follow up with customers, provide feedback, and see problems through to resolution
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Ensure proper recording, documentation, and closure of tickets
• Identify and implement procedure modifications and improvements
• Managing technical documentation
• Work with and coordinate IT vendors
• Additional hours may be required to support development or production goals