IT Technician

at  Essential Health

Brackenfell
31 Dec 2024
Full time
Essential Health Pharmacy Group is recruiting for an IT Technician. This role will involve a combination of IT infrastructure, systems management and networking. The position is based at our Head Office in Brackenfell.

QUALIFICATIONS AND EXPERIENCE:

• Completed IT related National Diploma (Required)
• Advanced skills in using Microsoft products especially Excel (Required)
• IT Degree (Desirable)
• ITIL V3 Certified (Desirable)
• 3-5 years in a similar role (Desirable)
• Linux (Desirable)
• Knowledge of Unisolve Pharmacy program (Desirable)

• Install and configure IT equipment: Computers, laptops, laying of network cables, install of IP Phones, installation and configure of IP-CCTV camera’s
• Maintain computer networks
• Creating firewalls and update virus protection software and data security systems to keep data and communications protected
• Troubleshoot , resolve, and communicate network issues to employees and management
• Maintain current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• End user support
• Monitoring of software solutions
• Troubleshooting of software issues and end-user problems
• Software integration and associated infrastructure support
• On site network support
• Ensure the alignment of technology and business objectives
• Keep abreast of latest technology and process improvements with focus on continuous improvement
• Ensure efficient and cost effective BAU support is delivered to the customer in line with the business objectives
• Microsoft Server Management
• Engage frequently with the pharmacies to maintain awareness of expectations and service delivery experiences
• Ad hoc responsibilities as required to support the operational requirements of the pharmacies and central office
• Travelling between pharmacies from time-to-time