IT Technician – Portuguese and English Speaker

at  Concentrix

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a IT Technician in Braga, Portugal (on-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Have a high level of Portuguese and English fluency – oral and written (C1 level)
• Demonstrate proficiency in scripting languages such as bash and PowerShell, leveraging automation to streamline routine tasks and enhance operational efficiency.
• Have in-depth knowledge of Cisco networking technologies, from configuring routers and switches to optimizing network performance, ensuring a robust and secure network infrastructure. Knowledge of TCP/IP protocols and OSI model
• Understand how VOIP communication works.
• Understand Windows systems, from server administration to desktop support, ensuring the stability and functionality of our Windows-based IT environment.
• Have effective communication is crucial in IT roles. You need to be able to explain technical concepts to non-technical colleagues, listen to their issues, and collaborate with cross-functional teams. Clear and concise communication is key.
• Are good at Problem-Solving. IT professionals often encounter complex technical problems. Being able to analyze issues, identify root causes, and develop creative solutions is a valuable skill.

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a IT Technician, you will:

• Proactively ensure the health and functionality of our IT systems (Network, Telecom, Windows Systems) updates, patches, and optimizations.
• Swiftly identify and resolve technical issues, providing efficient solutions to minimize downtime and maintain operational continuity.
• Offer responsive and user-friendly IT assistance, guiding colleagues through technical challenges with patience and expertise.
• Implement and uphold robust security measures, safeguarding our digital assets and ensuring compliance with data protection standards.
• Explore and integrate cutting-edge technologies to enhance our workflows, proposing and implementing solutions that drive efficiency and productivity.
• Oversee the configuration, maintenance, and optimization of our network infrastructure to guarantee reliable connectivity and high-performance data transfer.
• Work closely with cross-functional teams to understand their IT needs, providing tailored support and contributing to technology-driven initiatives.
• Maintain comprehensive documentation of IT processes, configurations, and troubleshooting steps to ensure knowledge sharing and continuity.
• Facilitate IT training sessions for employees to foster a tech-savvy environment and empower colleagues to utilize available tools effectively.
• Identify opportunities for process enhancement and efficiency gains, actively participating in IT strategy discussions to contribute to the organization’s overall growth.

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Braga, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe