IT Technician

at  Prohost Network

Hiring Position: Data Center IT Technician
Work Location: Coaticook, QC (Driving is required for this position. A transportation allowance will be provided.)

Daily Duties and Responsibilities

• Monitor dashboards regularly and environmental conditions inside the data center and adjusting ventilation as required
• Perform firmware updates, hardware troubleshooting, and manage documentation
• Configure new switches along with IOS up-gradation using TFTP server
• Knowledge on Cisco Catalyst Switches (i.e., C2960, C2960+, C3650, C9200L) and Cisco Firewall (i.e., ASA 5506X, Firepower 1010ASA)
• Maintain EtherChannel and STB for robust network
• Trunk Port management of Cisco Switches
• Diagnose network issues using logs and backtracking methods
• Oversee data servers and other monitoring tasks
• Assist monitoring operator remotely oversee operations and ensure system uptime
• Assist handle first-level troubleshooting
• Provide product guidance and technical assistance to customers
• Collaborate with other departments (e.g., production and logistics) to ensure timely resolution of after-sales service needs
• Maintain operational reports and accurate records of customer for Canadian mining sites

Education and Experience

• An associate degree in IT, computer science or systems analysis, or equivalent experience
• Knowledge of blockchain preferred
• Strong problem-solving, with the ability to multi-task and prioritize
• Excellent verbal and written communication skills
• Strong interpersonal abilities and abilities to collaborate
• Detail oriented

The ideal candidate will need to be self-motivated, able to follow instruction, and adhere to safety and PPE policies. Every employee will need to be able to do a walk-through of the facility at various times throughout their shift to ensure that everything is running efficiently, taking notes of potential problems and reporting them so they can be addressed.
In French:

• Monitor dashboards regularly and environmental conditions inside the data center and adjusting ventilation as required
• Perform firmware updates, hardware troubleshooting, and manage documentation
• Configure new switches along with IOS up-gradation using TFTP server
• Knowledge on Cisco Catalyst Switches (i.e., C2960, C2960+, C3650, C9200L) and Cisco Firewall (i.e., ASA 5506X, Firepower 1010ASA)
• Maintain EtherChannel and STB for robust network
• Trunk Port management of Cisco Switches
• Diagnose network issues using logs and backtracking methods
• Oversee data servers and other monitoring tasks
• Assist monitoring operator remotely oversee operations and ensure system uptime
• Assist handle first-level troubleshooting
• Provide product guidance and technical assistance to customers
• Collaborate with other departments (e.g., production and logistics) to ensure timely resolution of after-sales service needs
• Maintain operational reports and accurate records of customer for Canadian mining site