IT Technician - Project - O365 - Cisco

at  Trust Recruit Pte Ltd

JOB DESCRIPTION:

• Respond to Tier I support requests via phone and email.
• Enter call data into the tracking system.
• Interact with clients in a courteous and professional manner.
• Troubleshoot and diagnose escalated problems using checklists and guides.
• Seek technical assistance or escalate problems when necessary.
• Implement predetermined software or hardware changes to resolve issues.
• Document incident/problem status and resolution in the tracking log.
• Record solutions to common problems and responses to frequently asked questions.
• Work with basic infrastructure and networking products.
• Provide maintenance and support for client products, peripherals, network, and physical moves.
• Setup, configure, and maintain video-conference, audio-visual equipment, and other electronic devices for presentations or conferences.
• Work closely with other IT support elements within the region and at HQ IT.
• Configure, install, and troubleshoot PCs, peripheral equipment, and other personal computing devices.
• Evaluate and pilot test new hardware and software products and services.
• Maintain a proper inventory of all IT-related equipment and software.
• Disseminate IT information to the office and visiting staff.
• Stay abreast of technologies (hardware and software) deployed on Purchaser’s premises.
• Follow Standard Operating Procedures and demonstrate commitment to achieving SLA goals of the team.
• Willing to work overtime if requested, typically for VC standby on late nights.
• Demonstrate proactive teamwork, honesty, and responsibility at all times.

Please refer the Job description for details